Return policy

We have a 14-day return policy, which means you have fourteen days after receiving your item to request a return.

To be eligible for a refund, your item must be in the same condition as it was. in which you received it, with a label and in the original packaging, without compromising the integrity. We also need a receipt for the purchase.

To request a return, you can contact us at office@eterika.eu. If it is accepted, we will send you a delivery note and instructions on how and where to send your shipment.

If you have any questions, you can contact us at any time at office@eterika.eu.

Damage and Problems
Please review your order upon receipt and contact us immediately if the item is defective or damaged, or if you receive the wrong item, so that we can create a reference and fix the problem quickly .

Exceptions / Non-Refundable Items
N. accepts return products for sale or coupons.
Please contact us Contact us if you have any questions or concerns about your item.

Refunds
We will notify you once we have received and reviewed your return and we will let you know whether or not the refund has been approved. If approved, you will be automatically refunded to the original payment method. Please note that it may take some time for the bank or credit card issuer to process and post the refund.