Delivery information

CONDITIONS OF PURCHASE

All prices in the e-shop are final and valid for the day of the order.
The products are delivered by a carrier/post company to the address you have given or to the carrier/post company's office.
If a product is not available, this will be visible to you before the completion of the checkout process. If for some reason the product you ordered cannot be delivered by us, we will inform you using the contact details you provided.


DELIVERY TERMS

Your order will be processed and shipped within 24 hours from Monday to Friday. If an order is placed after 4:00 p.m., it will normally be processed the next working day.
After your order has been processed, you will be informed of the exact delivery date by phone or email.

The products available at the time of the order will be delivered within 6 to 9 business days, depending on your location in the United Kingdom or Ireland.

The shipping costs are as follows:

Standard: 0kg–1kg - £11.50

Standard: 1.01kg–2kg - £12.50

Standard: 2.01kg–3kg - £14.50

Standard: 3.01kg–4kg - £17.50

 *Normally 1 item weights ~0.05 kgs (50 grams)

The price has been calculated according to the tariffs of the respective carrier company.

FREE SHIPPING
For orders over £59, the delivery's cost will be born by us.

RETURN POLICY
The return of the purchased goods can be made within 14 calendar days of receipt of the order.
The goods should be returned to the address of the company in Plovdiv, as the delivery's costs to the company back will be born by the customer.

100% money back is initiated by bank transfer, after the goods have been returned with a goods receipt unless the integrity of the goods is not violated (torn packaging, removed labels, etc.) with the provisions of Art. 55 of the CPA.
If the payment is made with a bank card, the refund will be initiated within 2 calendar days.

In the event of a distorted commercial appearance or signs of use, only partial compensation can be granted.