GENERAL TERMS AND CONDITIONS FOR E-SHOP
[ https: //eterika.eu ]
Art. 1. These general terms and conditions are intended to regulate the relationship between "Bio Aromica" Ltd., Plovdiv, 89 Slavyanska Str., Hereinafter referred to as SUPPLIER, and customers, hereinafter referred to as USER, of the e-shop https: //eterika.eu hereinafter referred to as "E-SHOP".
ІІ. SUPPLIER DATA
Art. 2. Information according to the E-Commerce Act and the Consumer Protection Act:
1. Supplier name: Bio Aromika EOOD
2. Head office and business address Plovdiv, 89 Slavyanska Str. 3. Address for carrying out the activity 16 Volga Str. 4. Correspondence data: ………………………
5. Entry in public registers: UIC 203694911
6. Certificate number for the person responsible for the processing of personal data № ………………… ..
7. Regulatory authorities:
(1) Commission for Personal Data Protection
Address: Sofia 1592, Prof. Tsvetan Lazarov ”№ 2,
Tel .: (02) 940 20 46
Fax: (02) 940 36 40
Email: email@example.com, firstname.lastname@example.org
(2) Consumer Protection Commission
Address: 1000 Sofia, 4A Slaveykov Square, 3rd, 4th and 6th floors,
Tel .: 02/980 25 24
Fax: 02/988 42 18
Hotline: 0700 111 22
Website: www. kzp.bg.
8. Registration according to the Value Added Tax Act № BG 203694911
(3) European platform for the settlement of online disputes
III. FEATURES OF THE E-SHOP
Art. 3. The e-shop is available at an Internet address https: //eterika.eu , through which users can enter into contracts for the Complete the sale and delivery of goods offered by the E-SHOP, including the following:
1. Registering and creating a profile to view the E-SHOP and use the additional services to provide information;
2. to submit electronic declarations in connection with the conclusion or execution of contracts with the E-SHOP via the interface of the E-SHOP page available on the Internet;
3. To conclude contracts for the purchase, sale and delivery of the goods offered by the E-SHOP;
4. To make payments in connection with the concluded contracts with the E-SHOP in accordance with the payment methods maintained by the E-SHOP.
5. Receive information about new goods offered by the E-SHOP;
6. Review of the goods, their properties, prices and terms of delivery;
7. about the rights arising from the law to be informed mainly via the interface of the E-SHOP page on the Internet;
8. to exercise the right of withdrawal from the contract, closed at some distance, for the goods offered by the supplier for which the right of withdrawal from the contract applies;
Art. 4. The supplier delivers the goods and guarantees the statutory rights of the users within the framework of good faith, the criteria and conditions established in practice, in consumer or commercial law.
Art. 5. (1) The users conclude a contract for the purchase and sale of the goods offered by the E-SHOP via the interface of the provider, which is accessible on its website or in another way of remote communication.
(2) Due to the the contract concluded with the users for the purchase and sale of goods, the provider is obliged to deliver and transfer the ownership of the user via the interface to the goods specified by him.
(3) The users pay the provider a fee for the Delivered goods in accordance with the conditions set out in the E-SHOP and these general terms and conditions. The remuneration corresponds to the price that the provider announces on the Internet at the address of the e-shop.
(4) The provider delivers the goods ordered by the users within the terms and conditions specified by the provider on the e-shop website according to these general terms and conditions. (5) The price for delivery is determined separately and expressly from the price of the goods.
Art. 6. (1) The user and the provider agree that all declarations made between them in connection with the conclusion and execution of the sales contract can be made electronically and by electronic declarations within the meaning of the law on electronic documents and electronic signatures and art. 11 of the E-Commerce Act.
(2) It is assumed that the electronic information provided by the users of the website will be provided by the persons indicated in the data provided by the user when registering, if the User has entered the respective name and password for access.
IV. USE OF THE E-SHOP
Art. 7. (1) In order to be able to use the E-SHOP to conclude purchase and sales contracts for goods, the user must enter his chosen name and password for remote access if registration is required for the E-Shop.
(2) The name and password for remote access are specified by the user through electronic registration on the provider's website.
(3) By entering his or her data and pressing the "Yes, I accept" or "Registration" buttons the user that he is familiar with these general terms and conditions, agrees with their content and undertakes to comply with them unconditionally.
(4) The provider confirms the registration made by the user by sending a letter to the e-mail address provided by the user, to which information on how to activate the registration is also sent. The user confirms the registration and the conclusion of the contract by electronic reference in the letter in which he is informed of the registration sent by the provider. After confirmation, an account is created for the user and a contractual relationship arises between him and the provider.
(5) When registering, the user is obliged to provide accurate and current data. In the event of a change, the user will immediately update the data provided in his registration.
(6) In order to be able to use the full functionality of the provider's e-shop, the user is obliged to register on the e-shop's website . The provider is not responsible if the user could not use the full functionality of the e-shop due to a lack of registration, including the exercise of rights under the contract, the possibility of claiming a lower price and other similar functions.
(7 ) These general terms and conditions can be accepted by users without registering in the E-SHOP through an express declaration of intent, also via the E-SHOP website.
Art. 8. (1) The e-mail address given when the user registered for the first time, as well as each subsequent e-mail address that is used for the exchange of account statements between the user and the provider, is the "primary e-mail address" "within the meaning of these general terms and conditions. The user has the right to change his primary contact email address.
(2) Upon receipt of a request to change the email address of the main contact, the provider sends a request for confirmation of the change. The confirmation request is sent by the provider to the new email address of the main contact provided by the user.
(3) The change of the email address of the main contact takes place after confirmation by the user, expressed by a reference in the confirmation request , which is sent by the provider to the new email address of the main contact specified by the user.
(4) The provider informs the user of the change by email to the email address specified by the user Main contact before making the change under paragraph 1. 2.
(5) The provider is not liable to the user for illegal changes to the email address of the main contact.
(6) In certain cases, the provider can prevent the user from using the email address of the main contact.
V. TECHNICAL STEPS TO CONCLUDING A SALES AGREEMENT
Art. 9. (1) The users mainly use the interface on the supplier's side to conclude contracts for the purchase and sale of the goods offered by the supplier in the E-SHOP. (2) The contract is concluded in Bulgarian.
(3) The contract between the provider and the user represents these general terms and conditions, which are available on the E-SHOP website.
(4) Contracting party The user is with the provider according to the data provided during registration and contained in the user's personal profile. For the avoidance of doubt, these are the data with which an account was created with the provider.
(5) The provider has to include technical means in the surface of his website for the detection and correction of errors in the input of information before the declaration for the conclusion of the contract.
(6) This contract shall be deemed to have been concluded from the time the user registers with the provider or accepts the general terms and conditions in another express way, including by means of a declaration on the provider's website. The purchase and sale contract for goods is deemed to have been concluded from the time it is applied by the user via the provider's interface. (7) For the conclusion of this contract and for the conclusion of the contract for the purchase and sale of goods, the provider has to expressly notify the user in a suitable manner by electronic means. (8) The declaration of the conclusion of the contract and the confirmation of its receipt are deemed to have been received if their addressees have the opportunity to access them.
(9) The supplier delivers the goods to the address given by the users and is not responsible in the event that the data provided by users is false or misleading.
Art. 10. (1) The users conclude the purchase and sales contract with the provider according to the following procedure:
Implementation of the registration in the E-SHOP and provision of the necessary data if the user has not yet registered in the E-SHOP or Has ordered goods without registering;
Entering the system for ordering in the E-SHOP by identifying with a name and password as well as another type of identification;
Selecting one or more of the goods offered in the E-SHOP and including them in the List of goods to be purchased;
Providing delivery details;
Choice of method and time for paying the price.
(2) Users can enter into a sales contract with the supplier without registering using the Complete the corresponding functions in the e-shop interface.
VI. SPECIAL SUPPLIER OBLIGATIONS. CONSUMER PROTECTION
Art. 11. The rules of this section VI of these General Terms and Conditions apply to users for whom, according to the data provided for the conclusion of the sales contract or registration in the E-SHOP, it can be concluded that they are users within the meaning of the law. on consumer protection, the law on electronic commerce and / or Directive 2011/83 / EC of the European Parliament and of the Council of October 25, 2011.
Art. 12. (1) The main characteristics of the goods offered by the supplier are defined in the profile of each product on the website of the E-SHOP.
(2) The price of the goods including all taxes is specified by the supplier in the profile of each product on the website of the E-SHOP.
(3) The value of the postage and transport costs, which are not included in the price of the goods, is determined by the provider and made available to the users for information in one of the following moments before the conclusion of the contract:
- in the profile of each goods on the website of the E-SHOP provider;
- when selecting the goods to conclude the purchase contract;
(4) The type of payment, delivery and fulfillment of the contract is specified in these general terms and conditions as well as the Information made available to users on the provider's website is specified.
(5) The information made available to users in accordance with this article is at the time of its visualization on the provider's website before completion of the de s current purchase contract.
(6) The supplier must state the conditions for the delivery of the individual goods on his website.
(7) Before concluding the contract, the supplier must state the total value of the order for all goods contained therein.
(8) Users agree that all information required by the Consumer Protection Act can be provided via the interface of the platform of the E-SHOP or by email.
Art. 13. (1) The consumer agrees that the supplier has the right to accept advance payments for the contracts concluded with the consumer for the purchase and sale of goods and their delivery. (2) The consumer decides independently whether he pays the supplier the price for the delivery of the goods before or at the time of delivery.
Art. 14. (1) The consumer has the right, without paying any compensation or contractual penalty and without giving reasons, to withdraw from the contract within 14 days from the date of acceptance of the goods by the provider using the standard withdrawal form available on the website . Information on exercising the right of withdrawal can be found on the provider's website. Users can also use another unambiguous statement that can be recorded on a durable medium.
(2) The right to refuse under Paragraph 1 does not apply in the following cases:
1. for the delivery of goods that are made to order of the consumer or according to his individual requirements;
2. for the delivery of goods which, due to their nature, may impair their quality or have a short shelf life;
3. for the delivery of sealed goods that are unsealed after delivery and cannot be returned for hygienic or health reasons;
4. for the delivery of goods which, after their delivery and due to their nature, have mixed with other goods from which they cannot be separated;
5. for the delivery of sealed audio or video recordings or sealed computer software that are unsealed after delivery;
6. for the delivery of newspapers, magazines or magazines with the exception of subscription contracts for the delivery of such issues;
(3) If the supplier has not fulfilled his information obligations set out in the Consumer Protection Act, the consumer has the right to withdraw within one year and 14 days To withdraw from the contract on receipt of the goods. If the information is made available to the user within the withdrawal period, it will begin to run from the date it is made available. The user has the right to send the declaration of revocation in accordance with this article directly to the provider using the only revocation form available on the provider's website.
(4) If the user has exercised his right of revocation from the remote or external contract, so the provider must reimburse all amounts received by the user, including shipping costs, immediately and no later than 14 days after reimbursement, the date on which he was informed of the user's decision to withdraw from the contract. The provider will reimburse the amounts received with the same means of payment that the user used in the first transaction, unless the user has expressly agreed to use a different means of payment and provided that this does not incur any costs for the user.
(5) If the right to refuse is exercised, the costs for the return of the delivered goods are borne by the consumer and the costs for the return of the goods are deducted from the amount that the user has contractually paid. The supplier is not obliged to reimburse the additional costs for the delivery of the goods if the user has expressly chosen a different shipping method than the cheapest type of standard delivery offered by the supplier.
(6) The consumer is obliged to pay the supplier's to store the goods received and to ensure that their quality and safety are maintained during the term in accordance with Paragraph 1. 1.
(7) The user can exercise his right of withdrawal with the provider by sending the provider a written declaration of withdrawal from the contract using the standard form available on the E-SHOP website.
(8) If the supplier has not offered to collect the goods himself, he can withhold payment of the amounts to the consumer until he has received the goods or until the consumer can prove that he has sent the goods back, whichever occurs. earlier.
Art. 15. (1) The delivery period for the goods and the first point in time from which they run are specified separately for each product when the contract is concluded with the consumer via the supplier's website, unless the goods are ordered in one delivery.
(2) If the consumer and the supplier have not set a delivery period, the delivery period for the goods is 30 working days from the date after the consumer has sent the order to the provider via the e-shop website.
(3) Can If the supplier fails to perform the contract due to the fact that he does not have the ordered goods, he is obliged to notify the user and reimburse the amounts paid by him.
Art. 16. (1) The supplier hands over the goods to the consumer after he has certified the fulfillment of the requirements for information of the consumer according to the consumer protection law.
(2) The user and the provider certify the circumstances according to paragraph 1 in writing at the time the delivery by handwritten signature, unless otherwise agreed.
(3) The user and the provider agree that the requirements according to paragraph 1 will be observed if the certification is carried out by a person for the under the given In certain circumstances it can be concluded that it is transmitting the information to the consumer - contracting party.
VII. OTHER TERMS
Art. 17. The supplier delivers and delivers the goods to the user within the period set when the contract was concluded.
Art. 18. The user must check the goods at the time of delivery and delivery by the supplier and if he does not meet the requirements, he must notify the supplier immediately.
VIII. PROTECTION OF PERSONAL DATA
Art. 19. (1) The provider takes measures to protect the personal data of the user in accordance with the Data Protection Act.
(2) For reasons of the security of the personal data of the user, the provider only sends the data to the e-mail address that the user specified at the time of registration.
(3) The provider accepts and announces a data protection declaration on its website.
(4) The users agree that the provider has the right to use his / her for the Execution of orders in the e-shop and the fulfillment of the contract to process necessary personal data.
Art. 20. (1) The provider has the right at any time to require the user to identify himself and to confirm the authenticity of all circumstances and personal data disclosed during registration.
(2) If for any reason the user has forgotten or lost his name and password, the provider has the right to use the announced procedure for lost or forgotten names and passwords.
IX . AMENDMENT AND ACCESS TO THE GENERAL CONDITIONS
Art. 21. (1) These general terms and conditions can be changed by the provider, whereby the provider will notify all registered users in an appropriate manner. (2) The provider and the user agree that every addition and change to these general terms and conditions will have an impact on the user after the provider has given explicit notice and if the user does not declare within 30 days that he / she rejects them.
(3 ) The user agrees that all information provided by the provider in connection with changes to these general terms and conditions will be sent to the email address provided by the user when registering. The user agrees that emails sent in accordance with this article do not need to be signed with an electronic signature in order to be effective on them.
Art. 22. The provider publishes these general terms and conditions together with all additions and changes on its website address.
Art. 23. These general terms and conditions and the contract between the user and the provider are terminated in the following cases:
in the event of termination and a declaration of liquidation or declaration of bankruptcy by one of the contracting parties;
in writing by mutual agreement of the parties;
unilaterally with notification of each party in case of non-fulfillment of the obligations of the other party;
in case of the objective impossibility of one of the contracting parties to fulfill their obligations;
in case of seizure or sealing of the equipment by government agencies; < br> in the event of deletion of the user's registration on the E-SHOP website. In this case, the concluded but not executed sales contracts remain in force and are subject to execution;
in the case of exercising the right of withdrawal according to Art. 55, Paragraph 1 of the Consumer Protection Act. In this case, the contract for the delivery of the goods ordered is only concluded if the right of withdrawal applies to the respective group of goods.
XI. OTHER TERMS
Art. 24. The possible ineffectiveness of one of the provisions of these general terms and conditions does not lead to the ineffectiveness of the entire contract.
Art. 25. The laws of the Republic of Bulgaria apply to questions not regulated in this contract in connection with the implementation and interpretation of this contract.
Art. 26. All disputes between the contracting parties will be settled by the competent court or the consumer protection commission.